Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Our Returns & Exchanges Policy outlines the procedures and conditions for returning or exchanging items purchased from our store.

Eligibility for Returns/Exchanges

  • Items must be returned within 30 days of the delivery date.
  • Items must be in their original condition: unworn, unwashed, and with all original tags and packaging intact.
  • Proof of purchase (order number, receipt) is required for all returns and exchanges.

Non-Returnable Items

The following items are generally not eligible for return or exchange:

  • Sale or clearance items (unless defective).
  • Custom-made or personalized items.
  • Gift cards.
  • Items damaged due to customer mishandling.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact our Customer Support team at support@example.com or visit our Contact Us page with your order number and the reason for your return/exchange.
  2. Our team will provide you with a Return Authorization (RA) number and instructions on how to send back your item(s).
  3. Securely package the item(s) and include the RA number.
  4. Ship the item(s) to the address provided by our support team. Customers are typically responsible for return shipping costs unless the item is defective or an error was made on our part.

Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

Exchanges

If you need to exchange an item for a different size or color, please indicate this when you contact our support team. Exchanges are subject to product availability. If the desired item is not available, we may offer a refund or store credit.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including any shipping costs.

Contact Us

If you have any questions about our Returns and Exchanges Policy, please contact us:

This policy was last updated on [Date of Last Update]. We reserve the right to modify this policy at any time, so please review it frequently.