Frequently Asked Questions
Find answers to common questions about our products and services.
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How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website. You can also find tracking information in your order history under 'My Account'.
What is your return policy?
We accept returns within 30 days of purchase for most items in new, unused condition with original packaging. Some exclusions apply. Please visit our Return Policy page for full details.
How do I change my shipping address?
You can manage your shipping addresses in the 'My Addresses' section of your account. If you need to change the address for an order that has already been placed, please contact our customer support as soon as possible.
Do you ship internationally?
Currently, we only ship within the United States. We are working on expanding our shipping options in the future.
How are loyalty points calculated?
You earn 1 point for every $1 spent on eligible purchases. Points can also be earned for activities like writing reviews or on special promotional days. Visit our Loyalty Program page for more details.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.
How long does shipping take?
Standard shipping usually takes 3-5 business days. Express shipping options are available at checkout for faster delivery. Please note that processing times may vary.